We are committed to providing quality products and services to ensure a satisfying experience for every customer. If you are dissatisfied with your purchase of an electric inflatable pump or experience problems with it, you may request a return in accordance with the following return policy.  

Conditions of return

To ensure a smooth return process, please make sure the following conditions are met:   Return Time Limit: Customers need to apply for a return within 14 days from the date of receipt of the item. Product Condition: The item needs to be in new and unused condition, with accessories and packaging intact. QUALITY ISSUES: If the product cannot be used normally due to quality issues (e.g., malfunction), we will bear the shipping and handling costs of returning the product.  

Returns process

Contacting Customer Service: Please contact customer service via email or the customer service channel on the website, explaining the reason for the return and providing relevant order information. Submit a return request: After customer service confirms the eligibility of the return, you will receive the return address and detailed return instructions. RETURN SHIPPING: Please send the item back within 7 days after receiving the return address and provide the logistics tracking information so that we can follow up the return progress in time. RETURN PROCESSING: Upon receipt of the returned item, we will inspect the product. After confirming that it meets the return conditions, we expect to process the refund within 3-7 business days.  

Return costs

Quality issues: If the item does have a quality issue (such as a functional defect that prevents normal use), we will cover the return shipping costs. Non-quality issues: Returns requested for personal reasons (e.g., don’t like it, doesn’t meet expectations, etc.), return shipping costs will be borne by the customer.  

Refund policy

After the return is confirmed correctly, the refund will be returned to your payment account in the original way within 3-7 working days. Depending on the payment method, the refund arrival time may vary. If you do not receive your refund within the estimated time, please contact your payment platform or bank for confirmation.  

Special notes

Non-Returnable Items: Please understand that if an item is damaged or missing original packaging or accessories due to personal reasons, it may not be eligible for return. Package Damage or Loss: If there is serious damage or loss of merchandise during transportation, please contact customer service immediately and we will assist you in applying for a logistics claim or reshipment.   Return policy for B-end customized customers   To ensure the satisfaction of our B-side customization customers, we have developed the following return policy for bulk customization orders to help you better understand the return process and conditions.  

Scope of application of the return

Since customized items are manufactured to meet the customer’s specific needs, we do not normally accept returns. However, we will handle returns or replacements at our discretion in the following cases:   Product Quality Problems: If quality problems (such as the product does not work properly or there are obvious defects) are found after receiving the goods, we will provide returns, exchanges or replenishment services. Wrong shipment or less shipment situation: If the order exists wrong shipment, less shipment situation, please contact our customer service in time so that we can deal with it for you as soon as possible.  

Conditions of return

Return Time Limit: Customers are required to submit a return request within 7 days of receiving the product and provide relevant supporting documents (such as photos or videos). Product Condition: Returned items need to be in original condition and not affect secondary sales. Customization Error Problem: If customization error occurs after confirming the customized order details which is not caused by our responsibility, we will not be responsible for the return of the goods. If the customization error is caused by our negligence, we will be responsible for the replacement or re-making.  

Returns process

Request for return: Please submit a return request via email or customer service channel, detailing the reason for return and providing order information and pictures of the problem. Review and Confirmation: Upon receipt of the application, we will review and confirm the return program within 3 business days. SHIPPING RETURNS: After confirming that you meet the return conditions, we will provide you with a return address. Please send the product back within 7 days after receiving the return address. RETURN INSPECTION AND PROCESSING: Once the return arrives, we will conduct a quality inspection and process the refund or reshipment within 5-10 business days.  

Return costs

QUALITY ISSUES OR MIS SHIPMENT: If there is indeed a quality issue or shipping error, we will cover the return shipping and handling costs. Non-quality problems: except for quality problems or wrong shipment, the return application, the possible costs incurred by the customer to bear, including return shipping and other related costs.  

Special notes

Bulk Order Discounts: Bulk customized items enjoy discounted pricing, so returns without quality issues may involve partial discount adjustments. Non-returnable items: Please understand that after the design and specifications of customized items have been clearly confirmed, return requests for personal reasons (such as not meeting expectations) will not be accepted.